FAQ
1. What is The Mall of America?
The Mall of America is an ecommerce store that offers a range of unique beauty and wellness products. We provide high-quality items that enhance beauty routines and promote relaxation.
2. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. For more details, please refer to our refund policy.
3. How do I start a return?
To start a return, please contact us at jamilproducts@usa.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
5. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at jamilproducts@usa.com.
6. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Do you offer a cooling off period for European Union customers?
Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
8. How can I contact The Mall of America?
If you have any other questions or concerns, you can contact us at:
Trade name: The Mall of America
Phone number: 3074887517
Email: jamilproducts@usa.com
Physical address: 30 N Gould St Ste 33729, Sheridan WY 82801-6317, United States